Privacy Policy

We at MerchantService.com know how important it is to feel safe. That's why, as being a merchant service provider and accepting sensitive and private data in the course of a normal transaction, we have taken extreme measures to make sure your information is safe and secure. When you register for certain services, we will ask you to provide personal information, the information we collect may be combined with information obtained from other services and other companies including CompleteMerchantServices.com, Inc., MerchantService.com, Inc., Merchant Service Payments, LLC and Microsoft, Inc. For more information concerning Microsoft's privacy policies please visit: Microsoft Online Privacy Statement.
 

You may request any personal information which we have gathered about you under the Data Protection Act 1998. A small fee will apply. If you would like a copy of the information held please feel free to contact us. If you believe that any information we gathered is incorrect or incomplete, please email us as at info@merchantservice.com. We will promptly correct any information found to be inaccurate.
 

Information addressed within our site includes:

  • Company Information
  • Contact Information
  • Payment Information
  • Telephone Numbers
  • Email Address

 

Cookies

Cookies are a small files which asks permission to be placed on your hard drive. Once you agree, the file is created and the cookie helps your computer know when you visit a particular site. Cookies allow website applications to respond to you as an individual. The website application can tailor its operations to your needs by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about website traffic and improve our website in order to meet our customers needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better experience, by enabling us to monitor which pages you find useful. A cookie in no way gives us access to your computer or any personal information about you, other than the information you choose to share with Us.
 

 

Security Policy

Extreme care is taken to ensure the privacy of your data when you utilize our site. All sales completed on our servers are protected through a Secured Sockets Layer (SSL) certificate.

Customer data is given ONLY to the processors and lease companies necessary to complete the transaction. Specific information is not used for any other purpose whatsoever, although general statistical data may be generated from the information. At MerchantService.com, we believe strongly the privacy of the cardholder , and will not tolerate any undermining of our statutes.

 

 

Order Processing

Please allow for One Business Day on all ordered to be processed.

 

Refund Policy

You may return most new, unopened equipment sold within 30 days of delivery for a full refund minus Shipping and Handling.

You may return terminals opened and used within 30 days of delivery, but those items will be subject to a 25% restocking fee and Shipping and Handling will not be refunded.

All Software, Licenses and One-Time Setup Fees Sales are Final!

 

ACH Reject Fee

Each time ACH (Automated Clearing House) can't process an electronic transaction (deposit or debit for fees) on your bank account, you will be charged the maximum fee allowed by your state (example: Florida allows for $25.00 fee). This problem can occur if you've entered invalid routing or account numbers, have insufficient funds or your bank account is closed.